Shipping policy
Last updated: 19 June 2026
Delivery areas
We deliver to mainland Portugal, Madeira and the Azores, to Spain (mainland and the Balearic Islands), as well as to several European Union countries, organised into the zones listed below.
If your destination is not among the zones listed, send us a message on WhatsApp (+351) 911 126 813 or write to us at geral@ninhodotejo.pt with your address and the selection you would like. We will respond with a personalised quote within 2 business days.
We handle each unlisted shipment on a case-by-case basis, with the carrier matched to the destination.
Carrier
All orders are shipped with tracking. Each order is accompanied by a shipment number, sent by email, which allows you to follow its journey until delivery.
Shipping costs
Mainland Portugal
| Order value | Shipping cost |
|---|---|
| Any value | Free shipping |
Madeira and the Azores
| Order value | Shipping cost |
|---|---|
| Any value | €13.00 |
Spain — Mainland
| Order value | Shipping cost |
|---|---|
| Up to €74.99 | €5.50 |
| From €75.00 | Free shipping |
Spain — Balearic Islands
| Order value | Shipping cost |
|---|---|
| Any value | €11.50 |
Europe — Zone 2
Germany, Austria, Belgium, Slovakia, Slovenia, France, Greece, Hungary, Ireland, Italy, Lithuania, the Netherlands and the Czech Republic.
| Order value | Shipping cost |
|---|---|
| Any value | €17.00 |
Europe — Zone 3
Denmark, Estonia, Finland, Latvia, Malta, Poland and Sweden.
| Order value | Shipping cost |
|---|---|
| Any value | €19.00 |
Delivery times
The times indicated are counted in business days and include the time to prepare the order and delivery by the carrier.
| Destination | Estimated time |
|---|---|
| Mainland Portugal | 1 to 2 business days |
| Madeira and the Azores | 5 to 9 business days |
| Spain — Mainland | 1 to 2 business days |
| Spain — Balearic Islands | 5 to 9 business days |
| Europe — Zone 2 | 6 to 10 business days |
| Europe — Zone 3 | 6 to 10 business days |
Delivery times are estimates based on the carrier's normal operation. During busier periods (seasonal campaigns, public holidays) or in more remote geographical areas, some variation may occur.
Preparation time
Orders are prepared and dispatched on the same business day or the next business day after payment confirmation. Orders confirmed at the weekend or on public holidays are prepared on the first subsequent business day.
Shipment tracking
After dispatch, the customer receives by email the shipment number and the corresponding tracking link, through which they can follow the order's journey until delivery.
Delivery attempts
The carrier makes up to two delivery attempts at the address indicated by the customer. In the event of absence, a notice is left indicating the pickup point where the order can be collected, on presentation of identification.
If the order is not collected within the period established by the carrier, it will be returned to Ninho do Tejo. In these cases, the customer will be contacted to arrange a new shipment, with additional costs at their expense, or to proceed with a refund of the value of the items, excluding the initial shipping cost.
Incorrect or incomplete address
It is the customer's responsibility to ensure that the delivery address provided is correct and complete. In the event of a return due to an incorrect address, the costs of a new shipment will be at the customer's expense.
Damage or loss
If the order arrives visibly damaged, we ask that you refuse delivery and inform us immediately at geral@ninhodotejo.pt.
In the event of loss or damage not identifiable at the time of delivery, we kindly ask that you contact us within a maximum of 7 days after receipt, or after the expected receipt date in the case of loss. We will start the claim process with the carrier and keep the customer informed throughout the process.
Shipping questions
For any question about shipping, we are available at geral@ninhodotejo.pt or via WhatsApp +351 911 126 813.