Shipping policy
Last updated: 11 May 2026
Delivery zones
We deliver to Mainland Portugal, Madeira and the Azores, as well as to Spain (Mainland and the Balearic Islands).
If you live outside these areas and would like to purchase one of our pieces, send us a message on WhatsApp (+351) 911 126 813 or write to geral@ninhodotejo.pt with your address and the items you have in mind. We will reply with a personalised quote within 2 working days.
We handle every international shipment on a case-by-case basis, with a courier suited to the destination.
Courier
All orders are dispatched via CTT Expresso, under the e-Commerce Pack Expresso service. Each order is sent with a tracking number, communicated by email, which lets you follow the journey through to delivery.
Shipping costs
Mainland Portugal
| Order value | Shipping cost |
|---|---|
| Up to €74.99 | €5.00 |
| From €75.00 | Free shipping |
Madeira and the Azores
| Order value | Shipping cost |
|---|---|
| Up to €99.99 | €13.00 |
| From €100.00 | Free shipping |
Spain — Mainland
| Order value | Shipping cost |
|---|---|
| Up to €74.99 | €5.50 |
| From €75.00 | Free shipping |
Spain — Balearic Islands
| Order value | Shipping cost |
|---|---|
| Up to €99.99 | €11.50 |
| From €100.00 | Free shipping |
Delivery times
The times shown are counted in working days and include the preparation time and the delivery by the courier.
| Destination | Estimated time |
|---|---|
| Mainland Portugal | 2 to 4 working days |
| Madeira and the Azores | 3 to 7 working days |
| Spain — Mainland | 3 to 6 working days |
| Spain — Balearic Islands | 5 to 9 working days |
These times are estimates based on the normal operation of CTT Expresso. In periods of higher demand (seasonal campaigns, bank holidays) or for more remote areas, some variation may occur.
Preparation time
Orders are prepared and dispatched on the same working day, or the next working day, after payment is confirmed. Orders confirmed at the weekend or on a bank holiday are prepared on the first following working day.
Shipment tracking
After dispatch, the customer receives the CTT Expresso tracking number by email, which can be used to follow the order on the CTT website: www.ctt.pt.
Delivery attempts
The courier makes up to two delivery attempts at the address provided by the customer. If no one is available, a notice is left indicating the post office where the order can be collected, on presentation of a piece of ID.
If the order is not collected within the period set by CTT (typically 8 working days), it will be returned to Ninho do Tejo. In this case, the customer will be contacted to arrange a new dispatch, with additional costs at their expense, or a refund of the value of the items, excluding the original shipping cost.
Incorrect or incomplete address
It is the customer's responsibility to ensure that the delivery address provided is correct and complete. If a parcel is returned due to an incorrect address, the costs of a new dispatch will be borne by the customer.
Damage or loss
If the order arrives visibly damaged, please refuse the delivery and let us know immediately at geral@ninhodotejo.pt.
In the case of loss, or damage that is not identifiable at the moment of delivery, please contact us within 7 days of receipt, or of the expected delivery date in the case of loss. We will open a claim with CTT Expresso and keep the customer informed throughout the process.
Questions about shipping
For any question about shipping, we are available at geral@ninhodotejo.pt or on WhatsApp +351 911 126 813.