Frequently Asked Questions

We have gathered the questions we receive most often. If you do not find the answer you are looking for here, contact us by email at geral@ninhodotejo.pt or via our WhatsApp Business (+351) 911 126 813 — we will be glad to help.

About Orders

How do I place an order?

Browse our shop, select the items you want and add them to the cart. At checkout, you will be asked for your shipping details and payment method. After confirmation, you will receive an email with a summary of your order.

Can I change or cancel an order I have already placed?

You can change or cancel an order as long as it has not been dispatched. To do so, contact us as soon as possible at geral@ninhodotejo.pt, indicating your order number.

Do I receive confirmation of the order?

Yes. You will receive an automatic email with the order summary as soon as it is placed, and a second email with the shipment tracking number as soon as the order is dispatched.

About Shipping

How much does shipping cost?

Costs vary according to the delivery area:

– Mainland Portugal: Free shipping on all orders.

– Madeira and the Azores: €13.00.

– Spain (Mainland): €5.50. Free shipping from €75.

– Spain (Balearic Islands): €11.50.

– Europe (Zone 2): €17.00.

– Europe (Zone 3): €19.00.

You can see the list of countries in each European zone and further details in our Shipping Policy.

How long does delivery take?

The total estimated time, including preparation and delivery, is as follows:

– Mainland Portugal: 1 to 2 business days

– Madeira and the Azores: 5 to 9 business days

– Spain (Mainland): 1 to 2 business days

– Spain (Balearic Islands): 5 to 9 business days

– Europe (Zones 2 and 3): 6 to 10 business days

Orders confirmed by the end of the business day are prepared the same day or the next business day. During busier periods or in more remote areas, some variation may occur.

Can I track my shipment?

Yes. As soon as your order is dispatched, you will receive an email with the carrier's tracking number.

Do you ship outside Portugal?

Yes. In addition to mainland Portugal and the Islands (Madeira and the Azores), we ship to Spain (mainland and the Balearic Islands) and to several European Union countries. You can see the full list of destinations and their respective costs in our Shipping Policy.

Do orders within the European Union carry Portuguese VAT?

Yes. As a Portuguese company operating under the intra-Community regime, we apply Portuguese VAT to all our orders, regardless of the delivery area within the European Union.

About Returns and Exchanges

Can I return an item?

Yes. You have 30 days after receiving the order to request the return of any item, provided it is in its original condition, with tags and packaging intact. To start a return, contact us at geral@ninhodotejo.pt.

Who covers the return costs?

In the event of a manufacturing defect or an error on our part, we cover the return costs in full. In all other cases, the costs are borne by the customer, but we will be glad to suggest the most economical shipping method.

How long does the refund take?

After we receive and validate the returned item, the refund is processed within a maximum of 14 business days, using the same payment method used for the purchase.

Can I exchange for another size or colour?

Yes. Exchanges follow the same procedure as returns. We recommend placing a new order for the desired item in parallel, thereby ensuring its availability.

About the Items

Are the items new?

All items available at Ninho do Tejo are new, original, and selected directly from premium European suppliers.

Do the sizes correspond to the baby's age?

The sizes indicated (1M, 3M, 6M, 12M, etc.) are a reference. Each baby has their own growth curve. If in doubt, we recommend consulting the size chart available on each item or contacting us directly.

How should I care for the pieces?

Specific care instructions are indicated on each piece and in the product descriptions. In general, we recommend washing at a low temperature (up to 30°C), without fabric softener, and air drying to preserve the natural fibres.

Are the materials safe for the baby?

Our curation favours suppliers that use natural materials and responsible manufacturing processes. The specific compositions and certifications are indicated in each item's description.

About Ninho do Tejo

Who is behind the brand?

Ninho do Tejo is a Portuguese brand, based in Azeitão, founded with the purpose of offering a rigorous curation of premium items for the baby's first months. Each piece is selected with care.

Do you have a physical shop?

For now we operate exclusively online. If you are interested in seeing a particular piece in person, contact us so we can assess the possibility of arranging it.

How can I receive news?

Subscribe to our newsletter at the foot of the page. You will be the first to receive news of our curation and early access to new pieces.